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Having all of your employees focused on your business and your customers is the goal of Managed Services. The day-to-day management of desktops, applications, backups, remote access (VPN), network security, spam reduction, virus protection, computer efficiency, secure storage, hardware acquisition, upgrades, and management reporting is moved away from one of your employees—often a part-time job—to professionals who get the tasks done quickly, calmly, and correctly the first time. More and more Bay Area small and mid-size technology companies are moving to managed services for their computers and networking because they realize that is not the business they are in. Do you repair your own cars? Do you cut your own hair? Do you write your own contracts? Unless you are unusually good at it, or really love the job, you should find that your efficiency goes up and your problems go down when you let a professional US-based IT services company manage everything from lost passwords to upgrading virus protection to daily business backups.

The goal of Managed Services is to achieve 100% uptime for your network, and 100% business focus, not support, for your employees. Our managed services are based on the Seismic™Suite of services from Ingram Micro, the world's largest technology distributor. Seismic services include a 24/7 US-based network monitoring center (NOC). Seismic partners have a record of 99.9% network availability. The Seismic pricing model is one of its best features. Most features have a zero or low-cost setup fee. Pricing is variable to include only those services you need, and you only pay for services you actually use.

Managed Services is a name for a suite of six services. Services prices both à la carte, and bundled into cost effective packages. The table below lists the six services available:


Services
Features
Benefits
Remote Monitoring and Management
• Comprehensive network monitoring of performance, operations, and threats
• Asset inventory
• Patch download and verification
• Simple graphical user interface (GUI)
• Comprehensive reporting for management – either email or paper
• Seamless integration into your existing hardware and applications
• Quality network services with no additional capital costs or infrastructure
• Increased uptime
• No employee distractions
• Assurance of a safe network
• Management information without cost or hassle
Email and Web Defense • Blocks spam, viruses and worms before they enter your network
• Fraud protection
• Latest defenses are automatically deployed in minutes
• Fail-safe disaster recovery
• Saves employees time and frustration
• Protects computers, files and network from most common threat
• Very low cost per user per month
• No hardware or software to purchase
Network Operations Center (NOC) • Highly trained and certified technicians available 24/7
• Round the clock monitoring
• US based
• Multiple levels of alerts and escalation
• Most reliable network operation
• Pro-active model
• Minimal setup fee
• Multiple service and pricing levels available
Help Desk • Highly trained and certified technicians available 24/7
• US based
• Flexible hours and fees
• Happy, focused employees
• Quick solutions to both common and unusual problems
• Contained and known operating costs
• Quick deployment
• Minimal setup fee
• Pay only for services actually used
Print Monitoring and Management • Automated services and device monitoring
• Total print and asset management and reporting
• Easy installation
• Pro-active printer management
• Management information
• May reduce costs
• Maximizes up time
Online Backup and Restore • Centralized, automated backup of PCs, files, applications, servers
• Immediate recovery of data
• Various encryption levels available
• Easy to deploy and scale
• Disaster protection
• Fast data recovery
• Totally secure off-site storage
• No equipment to buy
• Low monthly fee.

Please call Network Designs Integration Services at (510) 249-9549 to discuss how managed services can improve your network reliability and improve your employee satisfaction and productivity.